Privacy Policy

Welcome to EXPERIENCE. Your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms described below.

1. Interpretation and Definition

In this Policy:

• "We," "us," and "our" refer to EXPERIENCE, a professional cosmetics retailer that provides beauty products and services to customers.
• "You" and "your" refer to anyone who visits our website or uses our services.
• "Personal Data" means any information that can identify you, such as your name, email address, telephone number, or shipping address.
• "Processing" means any action performed on personal data, including collecting, storing, using, or sharing it.

2. What We Collect

We may collect information directly from you when you contact us, place an order, or create an account. The data we collect may include:

• Your name, email address, telephone number, and shipping address.
• Information about your orders, including products purchased and payment preferences.
• Technical data such as your IP address, browser type, and website usage collected through cookies or analytics tools.

We only collect the information necessary to provide you with the best shopping experience and improve our services.

3. How We Use Your Personal Data

We use the data we collect to:

• Process and fulfill your orders.
• Respond to your requests and communicate with you about your orders.
• To provide and manage our e-commerce services.
• To improve our website, products, and user experience.
• To send you relevant updates, offers, or newsletters (only with your consent).
• To comply with legal or regulatory obligations.

Important: We do not use any backend servers or databases to store your personal information. All data is processed locally in your browser using localStorage. Your payment information is never stored by us. We use WhatsApp for order processing and bank deposit or Juice payment methods for transactions, which means your sensitive payment data is handled directly through these secure channels.

4. Sharing Your Information

Since we do not use backend servers, your information is not stored on our servers. However, we may share your information with trusted third parties who help us run our business, such as:

• Payment processing services (for bank deposits and Juice payments).
• Shipping and delivery partners (to fulfill your orders).
• WhatsApp (for order communication and processing).

These third parties are required to protect your data and use it only for the purposes we specify. We may also share information if required to do so by law or to protect our rights.

5. Data Retention and Security

Since we do not use backend servers, your personal data is stored locally in your browser's localStorage. This means:

• Your data remains on your device and is not transmitted to our servers.
• You can clear your browser's localStorage at any time to remove your data.
• We use reasonable security measures, including encryption where applicable, to protect your data from unauthorized access.

We recommend that you keep your device secure and use strong passwords.

6. Payment Information

We do not store your payment information. All payments are processed through:

• Bank Deposit: Payments are made directly to our bank account. We only receive confirmation of payment, not your banking details.
• Juice Payment: Payments are processed through the Juice payment system. We do not have access to your payment credentials.
• WhatsApp Orders: Order details are shared via WhatsApp for processing, but payment information is handled securely through the payment methods above.

7. Your Rights

You have the right to:

• Access the personal data we hold about you (stored in your browser's localStorage).
• Request the rectification or deletion of your information by clearing your browser's localStorage.
• Withdraw your consent to receive marketing communications.
• Ask questions or raise concerns about how we process your data.

To exercise these rights, please contact us at info@theflashgroups.com or call us at +230 468 6969.

8. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use our site. Cookies help us improve your experience and deliver relevant content. You can disable cookies through your browser settings, but some parts of the site may not function properly without them. We also use localStorage to store your cart information and preferences locally on your device.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legislation. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this page regularly.

10. Contact Us

For any questions, comments, or requests regarding this Privacy Policy, please contact us: